HP StorageWorks XP Remote Web Console Software - Manual (Page 154)

11 Troubleshooting
This chapter provides troubleshooting information for Compatible FlashCopy and instructions for
calling technical support.
•
“If a Version 2 Relationship is Suspended” (page 154)
•
“If an ICKDSF Command Ended Abnormally” (page 154)
•
“SIM Reporting” (page 155)
•
“Calling HP Technical Support” (page 156)
If a Version 2 Relationship is Suspended
Version 2 relationships may be suspended if a hardware or software failure occurs during a Version
2 operation. If Version 2 relationships are suspended, hosts may be unable to access the copy
target datasets.
To find whether suspended Version 2 relationships exist within the volumes, use the Pair Operation
window (see
“Pair Operation Window” (page 75) ). If the Relationship(S) column of the volume list
displays S-Failed or T-Failed, a suspended Version 2 relationship exists within the volume.
To delete a suspended Version 2 relationship, do one of the following:
•
Delete the copy target dataset that has the suspended Version 2 relationship (that is, the dataset
that is inaccessible from the hosts). The operating system will automatically recognize the pair
that has the dataset to be deleted, and will issue the Withdraw command.
•
Issue the TSO FCWITHDR command. If the suspended Version 2 relationship can be identified,
issue the FCWITHDR command to its extent.
If an ICKDSF Command Ended Abnormally
When you execute the ICKDSF command for Version 2 to a TrueCopy for Mainframe M-VOL or
ShadowImage for Mainframe S-VOL that is in pending status, ICKDSF job will end abnormally
with CC=12.
“Avoiding Abnormal Ending of the ICKDSF Commands (for Version 2)” (page 154)
describes how to avoid the abnormal ending.
Table 76 Avoiding Abnormal Ending of the ICKDSF Commands (for Version 2)
Avoiding Method Command
•
Use the TSO command or the DFSMSdss command.
•
Check if a TrueCopy for Mainframe pair or
ShadowImage for Mainframe pair is in duplex or
suspend status, and then execute the FLASHCPY
ESTABLISH
command. To check the pair status, use
the CQUERY command of the TSO.
FLASHCPY ESTABLISH
• Use the TSO command.
•
Check if a TrueCopy for Mainframe pair or
ShadowImage for Mainframe pair is in duplex or
suspend status, and then execute the FLASHCPY
WITHDRAW
command. To check the pair status, use the
CQUERY command of the TSO.
FLASHCPY WITHDRAW
154 Troubleshooting