HP Color LaserJet CM1015CM1017 Multifunction Printer series - Manual (Page 202)

Problem Cause Solution
Pages did not print. The MFP might not be pulling media
correctly. See Media-handling problems .
The media is jamming in the MFP. Clear the jam.
The USB cable might be defective or
incorrectly connected. ● Disconnect the USB cable at both
ends and reconnect it.
● Try printing a job that has printed in
the past.
● Try using a different USB cable.
Other devices are running on the
computer. The device might not share a USB port.
When there is an external hard drive or
network switchbox connected to the
same port as the MFP, the other device
might be interfering. To connect and use
the MFP, disconnect the other device or
use two USB ports on the computer.
188 Chapter 14 Problem solving ENWW