HP Color LaserJet CM1015CM1017 Multifunction Printer series - Manual (Page 187)

Control panel message Description Recommended action
10.000x Supply Error E-label cannot be read or print cartridge is not
properly installed.
10.0000 = Black print cartridge
10.0001 = Cyan print cartridge
10.0002 = Magenta print cartridge
10.0003 = Yellow print cartridge
1. Remove the print cartridge and verify
that the E-label reader guide pin is not
broken.
2. Reinstall print cartridge.
3. Turn on the printer.
4. If the problem is not solved, replace the
cartridge.
10.100x Supply Error
Reinstall
The supplies gauge displays the
consumption levels of print cartridges.
A print cartridge is missing.
10.1000 = Black print cartridge
10.1001 = Cyan print cartridge
10.1002 = Magenta print cartridge
10.1003 = Yellow print cartridge
Install the correct print cartridge.
50.x Fuser Error The device has experienced an internal
hardware error.
50.1 Fuser Error—low temperature
50.3 Fuser Error—slow fuser
50.2 Fuser Error—high temperature
Turn off the power by using the power switch
and if a surge protector is being used, remove
it. Plug the device directly into the wall socket.
Use the power switch to turn on the device.
Turn off the device, wait at least 25 minutes,
then turn on the device.
If the error persists, contact HP customer
support. See
HP Customer Care or the
support flyer that came in the MFP box.
51.20 Error The device has experienced an internal
hardware error.
51.20 Error—black scanner error
51.21 Error—cyan scanner error
51.22 Error—magenta scanner error
51.23 Error—yellow scanner error
Turn off the power by using the power switch,
wait at least 30 seconds, then turn on the
power and wait for the device to initialize.
Turn off the power by using the power switch
and if a surge protector is being used, remove
it. Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP customer
support. See
HP Customer Care or the
support flyer that came in the MFP box.
54.xx Error Toner sensor error. Turn off the device, wait at least 30 seconds,
then turn on the power and wait for the device
to initialize. If the error persists, contact
HP Customer Care. See
HP Customer Care
or the support flyer that came in the device
box.
55.0 Error DC controller error. The device has
experienced an internal hardware error. Turn off the power by using the power switch,
wait at least 30 seconds, then turn on the
power and wait for the device to initialize.
Turn off the power by using the power switch
and if a surge protector is being used, remove
it. Plug the device directly into the wall socket.
Use the power switch to turn the device on.
If the error persists, contact HP customer
support. See
HP Customer Care or the
support flyer that came in the MFP box.
ENWW Control-panel messages 173