Aabbcc – HP Color LaserJet CM1015CM1017 Multifunction Printer series User Manual

Page 198

Problem

Cause

Solution

Only black is printing when the document
should be printing in color.

Color mode is not selected in the
program or printer driver.

Select color mode instead of grayscale
mode.

The correct printer driver might not be
selected in the program.

Select the correct printer driver.

The MFP might not be correctly
configured.

Print a Configuration page. If no color
appears on the Configuration page,
contact HP Customer Care. See

HP Customer Care

or the support flyer

that came in the MFP box.

One or more colors are not printing, or
are inaccurate.

Sealing tape might be on the print
cartridges.

Verify that the sealing tape has been
completely removed from the print
cartridges.

The media might not meet HP
specifications.

Use a different paper, such as high-
quality paper that is intended for color
laser MFPs.

The MFP might be operating in
excessively humid conditions.

Verify that the MFP environment is within
humidity specifications.

One or more print cartridges might be
low. When using non-HP print cartridges,
no messages appear on the control
panel or in the HP ToolboxFX.

Replace any low print cartridges.

The control panel is set for override.

Replace low or empty print cartridges.

A color is printing inconsistently after
loading a new print cartridge.

AaBbCc

Another print cartridge might be low.
When using a non-HP print cartridge, it
might be low or empty but you receive no
indication.

Remove the print cartridge for the color
that is printing inconsistently and reinstall
it.

The control panel is set for override.

Replace low or empty print cartridges.

The colors on the printed page do not
match the colors as they appear on the
screen.

AaBbCc

The colors on the computer monitor
might differ from the MFP output.

Select Screen Match in the Color tab of
the printer driver.

If extremely light colors or extremely dark
colors on screen are not printing, the
software program might interpret
extremely light colors as white or
extremely dark colors as black.

If possible, avoid using extremely light or
extremely dark colors.

The media might not meet HP
specifications.

Use a different paper, such as high-
quality paper that is intended for color
laser MFPs.

184

Chapter 14 Problem solving

ENWW