Phone support period, Placing a call, After the phone support period – HP Deskjet D4363 Printer User Manual
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Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP Deskjet. Be prepared to provide
the following information:
•
Device model number (located on the label on the front of the device)
•
Device serial number (located on the back or bottom of the device)
•
Messages that appear when the situation occurs
•
Answers to these questions:
•
Has this situation happened before?
•
Can you re-create it?
•
Did you add any new hardware or software to your computer at about the time that this
situation began?
•
Did anything else occur prior to this situation (such as a thunderstorm, device was moved,
etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site:
r HP dealer or call
the support phone number for your country/region to learn more about support options.
HP support by phone
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port