HP Deskjet D4363 Printer - Manual (Page 102)

If this did not solve the issue, try the next solution.
Solution 3: Check the paper
Solution: Check the paper loaded in the input tray and the print settings.
To check the paper in the input tray
1. While the product is on, remove the power cord from the back of the product.
2. Wait 30 seconds, and then plug the power cord into the back of the product.
3. If the product is not already on, turn it on by pressing the Power button.
4. Remove the stack of paper from the input tray and verify that all the paper in the
input tray is the same size and type.
5. Replace any paper that is ripped, dusty, wrinkled, or bent.
If the paper is curled, uncurl the paper by gently bending it in the opposite direction
of the curl or replace the paper.
NOTE: Use plain paper in the product until the issue is resolved.
6. Tap the stack of paper on a flat surface to align the edges.
7. Verify that the stack of paper contains between 10 and 25 sheets of paper.
8. Insert the stack of paper into the input tray with the short edge forward and the
print side down. Slide the stack of paper forward until it stops.
9. Slide the paper-width inward until it stops at the edge of the paper.
NOTE: Do not overload in the input tray. Make sure the stack of paper fits
within the input tray and is no higher than the top of the paper-width guide.
10. Make sure the print settings, paper size and type, match the paper loaded in the
input tray.
See the following tasks for information about checking and changing these
settings.
11. Try to print again.
To set the paper size
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure you have selected the correct printer.
Paper problems 99
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