HP StorageWorks XP Remote Web Console Software - Manual (Page 153)

6 Troubleshooting
This chapter describes how to troubleshoot problems with the Remote Web Console.
• General Troubleshooting
• General Error Conditions and Recommended Actions
• Clearing Cache of Java and Web Browsers
• Calling HP Technical Support
General Troubleshooting
For troubleshooting information on the storage system, see the HP StorageWorks XP24000 Disk Array
Owner's Guide or the HP StorageWorks XP20000 Disk Array Owner's Guide. For a complete list of
Remote Web Console error codes, see the HP StorageWorks XP24000/XP20000 Remote Web
Console Error Codes.
The user is responsible for the operation and normal maintenance of the Remote Web Console
computer. Here are some guidelines for troubleshooting the Remote Web Console computer:
• Check the cabling and the LAN. Verify that both the computer and LAN cabling are firmly attached,
and that the LAN is operating properly.
• Reboot the computer. Close any programs that are not responding. If necessary, reboot the computer
and restart the Remote Web Console Java application program.
• Check for any General Error Conditions. Table 27 on page 153 describes some general error
conditions, along with the recommended resolution for each item. If you are still unable to resolve
an error condition, call HP technical support for assistance (see “
Calling HP Technical Sup-
port ” on page 160 for contact information).
• Check the status lamp on the Remote Web Console main window. If the color of the lamp becomes
yellow ( ) or red ( ), confirm the severity level of the disk controller and disk array unit on the
Alerts window (see “
Alerts Window ” on page 78). If you are unable to resolve an error condition,
contact HP technical support.
• Download the Remote Web Console trace files using the FD Dump Tool. If you are unable to resolve
an error condition, first copy the Remote Web Console configuration information onto floppy disks
using the FD Dump Tool (see “
Downloading Trace Files Using the FD Dump Tool ” on page 129).
Contact HP technical support (see “ Calling HP Technical Support ” on page 160), and give the in-
formation on the floppy disks to the HP service personnel.
General Error Conditions and Recommended Actions
Table 27 General Error Conditions
Probable Cause / Recommended Action Error Condition
Application Error
XP24000/XP20000 Remote Web Console User's Guide 153