HP ProLiant DL740 Server - Manual (Page 255)

Troubleshooting Information
Diagnosis Steps
If your server does not power up or powers up but does not complete the POST,
answer the questions in the following table to determine appropriate actions based on
the symptoms observed. Based on the answers you give, you will be directed to the
appropriate table immediately following. This table outlines possible reasons for the
problem, options available to assist in diagnosis, possible solutions available, and
references to other sources of information.
Table E-1: Diagnosis Steps
Question Action
Question 1: Did the power supply
turn on? If yes, go to Question 5.
If either power supply did not turn on, refer to Table E-2 for
details. Continue to 2.
Question 2: Are any of the system
interconnect LEDs on? If no, go to Table E-3.
If yes, go to Table E-3.
Question 3: Does the server have
video? If no, go to Table E-4.
If yes, the monitor is available for diagnosis. Determine the
next action by observing POST progress and error
messages. Refer to the HP Servers Troubleshooting Guide
for a complete description of each POST error message.
Question 4: Are either of the
Processor Board attention LED’s
located on the front bezel
illuminated? If no, continue to Question 5.
If yes, go to Table E-5.
Question 5: Did the “Memory
Configuration Error Diagnostic”
screen, as shown in Figure E-1,
appear? If no, memory configuration is adequate to boot the system.
An F1 prompt displays for “Memory Configuration Warnings”
to inform the user of memory configuration errors that
should be corrected. Refer to Table E-6.
If yes, memory configuration must be corrected to boot the
system. Refer to Table E-6.
E-4 HP ProLiant DL740 Server User Guide
HP CONFIDENTIAL
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