HP StorageWorks 8000 NAS - Manual (Page 211)

Legal Information 209
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HP NAS Server Warranty Information
Warranty Information
Standard Limited Warranty
The HP Surestore NAS 8000 standard warranty includes the following:
■ Two-year limited warranty
■ Same day on-site service for certain repairs (not available in certain
geographic areas*; see table below)
See the Hewlett-Packard Hardware Limited Warranty on the following page
for a complete description of the standard warranty.
*In HP-Excluded Travel Areas (where geographical obstacles, undeveloped
roads, or unsuitable public transportation prohibit routine travel) service is
provided on a negotiated basis at extra charge. However, HP Support
Options and other enhanced services may follow different guidelines. Contact
HP or your authorized HP reseller for more information.
Warranty Upgrades
HP offers warranty upgrades to provide a higher level of response or repair
time commitment for your HP Surestore NAS 8000. For more information on
upgrading your warranty, contact your local HP sales representative or
authorized reseller.
Zone Distance from HP Office Response Time
1-3
100 miles (160 km) Same business day
4-5
200 miles (320 km) Next business day
6
300 miles (480 km) Second business day
> 300 miles (> 480 km) To be negotiated