HP Matrix Operating Environment Software User Manual
Page 178
Service creation fails for physical requests when Windows Server OS is selected
Service creation fails when a physical template with Windows Server OS is selected. HP Insight
Management WBEM provider installation on the target server hangs.
Issue
An infrastructure orchestration timeout waiting for Insight Control server deployment to complete
installation of Insight Management Agentss.
Possible cause
When a request fails, infrastructure orchestration automatically retries the request and a new server
is provisioned with the requested service. The original server is moved to the maintenance pool and
Action
can be cleaned and moved back to a valid server pool. If the failure is observed frequently, the
following steps can be followed to disable the installation of Insight Management WBEM providers.
Insight Management SNMP agents continue to provide management capabilities when WBEM
providers are not installed.
1.
Edit the install.cmd file, found under
rdp\deployment server\hpfeatures\hpagents-ws\components
folder, and remove
the following two lines.
• call :installsc wbem%PROCESSOR_ARCHITECTURE%
• if %cpresult% geq 1 set /a cpresults=cpresults+1
2.
Save the file.
The new service requests now no longer attempt to install Insight Management WBEM providers.
Request with a future start date stays at 10% with status of Reserved
A request with a future start date stays at 10% (Progress field), with status of Reserved (rather than
Scheduled).
Issue
The request is scheduled, but its status is not updated.
Possible cause
Do one of the following.
Action
•
Wait until the selected start date; the request should then start provisioning automatically.
•
Cancel the request, then resubmit it.
NOTE:
Use this option to prepare for future changes to the lease period before the service is
provisioned.
•
Restart infrastructure orchestration, which will update the request status.
Physical server provisioning using Insight Control server deployment fails during the final
personalization step
Physical server provisioning using Insight Control server deployment fails during the final
personalization step when the CMS is configured with an automatic proxy configuration script in
IE.
Issue
There is a problem or delay communicating with the automatic configuration script configured in
Microsoft Internet Explorer. The problem is in Windows .NET, and the proxy configuration is shared
between IE and .NET.
If the proxy configuration is causing physical deployment failures, the infrastructure orchestration
log file at ..\Program Files\HP\Matrix infrastructure orchestration\logs will
show an error similar to the following:
Possible cause
ERROR com.hp.hpio.sbapi.tasks.CreatePhysicalServerTask.execute — Error
personalizing OS with host uuid: 38C77BED-9FAE-4886–8C06–0F536BA46507
com.hp.hpio.sbapi.exception.AresAdapterException: Deployment server did
not accept customization data.
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Troubleshooting