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Self service portal operations – HP Matrix Operating Environment Software User Manual

Page 221

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The infrastructure orchestration Server pools tree was not removed from Systems
Insight Manager during infrastructure orchestration uninstallation

The infrastructure orchestration Server pools tree was not removed from Systems Insight Manager
during the infrastructure orchestration uninstallation process.

Issue

Systems Insight Manager was not available when infrastructure orchestration was being uninstalled.

Possible cause

Action

• Stop the HP Matrix infrastructure orchestration service.
• Manually remove the HP SIM collections.
• Start the HP Matrix infrastructure orchestration service.

VMs fail to reconfigure after editing memory or processor settings on a running VM

The VM fails to reconfigure after you use the Edit virtual server operation to change the memory or
processor settings on a running VM.

Issue

Editing a running VM to change memory or processor settings in Matrix infrastructure orchestration
requires the support of the OS. If no OS is installed on the VM, or if the OS doesn’t support online

Possible cause

changes, the VM must be powered off before you perform the memory or processor edit operation
. The following messages appear:
• When editing memory settings:

Failed to reconfigure VM! You cannot hot plug memory to this virtual

machine via direct connection to its ESX host.

• When editing processor settings:

Failed to reconfigure VM! CPU hot plug not supported for this virtual

machine.

For more information, see

“Edit virtual servers operation” (page 115)

.

Stop the VM by stopping the Matrix infrastructure orchestration service, and then repeat the Edit
virtual server operation.

Action

Self Service Portal operations

Linux server does not list a recently added data disk

My Linux server does not list a recently added data disk.

Issue

The server was not rebooted.

Possible cause

When adding a new data disk to an existing service, if the servers are physical Linux servers or
the data disks are added manually (for example, Multi-initiator NPIV is not used), reboot the Linux
server to make the disks available.

Action

Entering a host name in the network WINS setting causes a Windows customization
to fail

Entering a host name in the network WINS setting causes a Windows customization to fail.

Issue

Possible cause

Enter an IP address or leave the network WINS setting blank.

Action

Self Service Portal operations 221