Brother NC-2010p - Manual (Page 119)

USER’S GUIDE
12-12
Banyan VINES Troubleshooting
If you are having trouble printing with Banyan VINES, check the
following:
1. Make sure that you have the Banyan VINES PCPrint software option
installed.
1. Make sure that the Banyan protocol is enabled.
1. If there are more than two hops (i.e., more than two routers) between
the print server and the file server, make sure that you have changed
the hop count to the appropriate number via BRAdmin or the print
server console.
1. Use the VINES MUSER or MANAGE utility to verify that the print
server has logged in. If it has not, make sure that the StreetTalk login
name configured in the print server exactly matches the login name
that was configured using the MUSER or MANAGE utility on the file
server.
1. Verify that the StreetTalk name associated with the print server
service name exactly matches the name of the print queue that was
configured using the MSERVICE or MANAGE utility on the file
server.
1. Check to see that you have not exceeded the user limit on your
Banyan file server (because the print server must login as a user), that
printing is enabled on the queue, and that there are no security
restrictions on the file server that would prevent the print server from
logging in.
Internet Print Troubleshooting
The first step in troubleshooting is to make sure that you have a
valid E-mail connection on both the sending PC and the
receiving print server. Try sending an E-mail message from the
PC to a user at the remote site who can receive mail via the
POP3 server. If this does not work, there may be an E-mail
configuration problem on the PC, on the local E-mail server, or
on the remote POP3 server. Double check to make sure that the
E-mail parameters that you configured on the PC and on the
remote print server match those that are configured on the E-
mail servers.
If you can print small files OK but are having problems printing
large files, the problem may be in the e-mail system! Some E-
mail systems have difficulties printing large files. If the file
does not reach its destination intact, then the problem is with
the E-mail system.