Thermo Fisher Scientific CyberScan pH 10/pH 100 - Manual (Page 65)

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18 WARRANTY & RETURN OF ITEMS
Eutech Instruments warrants this meter to be free from significant deviations in material and
workmanship for a period of three years from date of purchase. Eutech Instruments warrants
this probe to be free from significant deviations in material and workmanship for a period of six
months from date of purchase. Each instrument will have a warranty card with a specific serial
number. The warranty card must be endorsed by the Authorized Distributor at the point of
sale.
If repair or adjustment is necessary and has not been the result of abuse or misuse within the
designated period, please return – freight pre-paid – and correction will be made without
charge. Eutech Instruments alone will determine if the product problem is due to deviations or
customer misuse.
Out of warranty products will be repaired on a charged basis.
Exclusions
The warranty on your instrument shall not apply to defects resulting from:
•
Improper or inadequate maintenance by customer
•
Unauthorized modification or misuse
•
Operation outside of the environment specifications of the products
Return of Items
Authorization must be obtained from our Customer Service Department or authorized
distributor before returning items for any reason. A “Return Goods Authorization” (RGA) form
is available through our authorized distributor. Please include data regarding the reason the
items are to be returned. For your protection, items must be carefully packed to prevent
damage in shipment and insured against possible damage or loss. Eutech Instruments will
not be responsible for damage resulting from careless or insufficient packing. A restocking
charge will be made on all unauthorized returns.
NOTE: Eutech Instruments Pte Ltd reserves the right to make improvements in design,
construction, and appearance of products without notice.