Ross Controls ROSS MODULAR I - Manual (Page 52)

52 © 2012, ROSS CONTROLS ® . All Rights Reserved.
Phone Support
(8am–5pm Eastern Standard Time,
Monday thru Friday)
When your process is down, or you have a
critical support issue, every minute counts. Your
call receives priority status and can be routed
to a support specialist.
Priority Case Handling
Open priority cases are kept at the front of
the queue and assigned automatic escalation
procedures. For complex cases that may
require additional time to resolve, we call you
with a status update.
Proactive Case Resolution
If you need to try our recommended solution
after the phone call, we make a follow-up call to
confirm your problem is resolved and provide
additional troubleshooting if needed.
Serial Bus System Technical Support
• World Class phone support in both U.S.A. and
Canada
• All calls are logged into the support system
– Caller and company history
– Product information and service history
– Problem and resolution description history
– Summary notes by technical support
specialist
• Functional Serial Bus hardware connected to
Allen Bradley Control Logic PLC’s and many
other competitive PLC’s
Service Descriptions Scope of Services Supplied
Technical Service calls should be directed to
1-888-835-7677 (toll free in the U.S.) or 1-706-356-3708
System Support and Troubleshooting Assistance is available for purchase when an issue goes
beyond just the performance of an individual component.
Serial Bus System