GE Industrial Solutions ADVANCED SNMP WEB INTERFACE CARD - Manual (Page 33)

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OPM_CNT_ADV_SNM_CRD_XGB_V050.doc Operating Manual ADVANCED SNMP WEB INTERFACE CARD
12 SUPPORT
1. First line support
Please contact your local GE distributor for problems with the installation or their use.
2. Internet
Support
On-line support is possible on request, if your computer has access to the Internet.
3. WWW Server Support
We have a WWW server running at www.gedigitalenergy.com.
With your favourite WEB browser you can access the latest information from GE and besides you
can download the last updates and manuals regarding this card.
4. Fax and e-mail support
Completely filled out Support request forms can be used by our distributors only:
faxed to:
+41 91 859 17 27
e-mailed to: [email protected]
End users and corporate users can use the form to contact their supplier.
5. Inquiries and Suggestions
For inquiries about the product or suggestions for improvements, you may also use the addresses
mentioned above.
SUPPORT REQUEST FORM
Company:
..........................……………………………........…………………..........................………...................……..........................………..........................…
Name:
..........................……………………………........…………………..........................………...................……..........................………..........................…
Telephone:
..........................……………………………........…………………..........................………...................……..........................………..........................…
Fax:
..........................……………………………........…………………..........................………...................……..........................………..........................…
E-mail:
..........................……………………………........…………………..........................………...................……..........................………..........................…
Product name:
Version number: (please display the configuration screen, as specified on chapter 7 and chapter 8,
and write down the code-version from the first line)
Computer brand / model:
...................……................................……………………………........…………………....................………..........................………........………………
Processor:
...................……................................……………………………........…………………....................………..........................………........………………
Operating System:
...................……................................……………………………........…………………....................………..........................………........………………
Version / release of OS:
...................……................................……………………………........…………………....................………..........................………........………………
Type of UPS:
...................……................................……………………………........…………………....................………..........................………........………………
Type of interface cable:
...................……................................……………………………........…………………....................………..........................………........………………
Problem description:
...................……................................……………………………........…………………....................………..........................………........………………
...................……................................……………………………........…………………....................………..........................………........………………………..........................……….......………..……........…...
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