Nortel Networks NN43001-504 User Manual

Page 136

136

Troubleshooting

Message

Description

Action

No VPN Server

The handset cannot find the
VPN server.

Check that the value of the VPN
Server IP address configured
through the administration
menu or the Configuration
Cradle match the address of
the VPN server.

Not Installed!

A required software component
is missing.

Check that all required software
files are on the TFTP Server,
if over-the-air downloading is
being used. If the error repeats,
contact Nortel Technical
Support.

Payload Malfmd

The handset cannot understand
an encrypted message from
the VPN Server (or vice-versa).
This is likely to be a mismatch in
the security parameters such as
preshared key, Diffie-Hellman
group, hash and encryption
algorithms.

Check the Diffie-Hellman
group, the phase 1 and phase
2 hashes, and encryption
configuration.

Press End Call

The call has ended.

Press the Power Off/End Call
key to return to standby mode.

Restart Command

The wireless handset received
a restart command from the
Call Server.

None. The wireless handset
automatically restarts in a few
seconds.

RTP Open Failed

The handset is unable to open
the requested RTP or RTCP
socket.

Reboot the handset. If the
error repeats, contact Nortel
Technical Support.

Select License

The correct protocol has not
been selected from the license
set.

Using the administrative
menus, select one license from
the license set to allow the
wireless handset to download
the appropriate software.

Server Busy

Wireless handset is attempting
to download from a TFTP
Server that is busy downloading
other devices and refusing
additional downloads.

None. The wireless handset
automatically retries the
download every few seconds.

Nortel Communication Server 1000

WLAN IP Telephony Installation and Commissioning

NN43001-504

01.02

Standard

Release 5.0

15 June 2007