Nortel Networks NN43001-504 User Manual

Page 134

134

Troubleshooting

Message

Description

Action

•

Out of Range

Try getting closer to an AP.
Check to see if other handsets
are working within the same
range of an AP. If so, check the
SSID of the handset.

•

incorrect WEP settings

Verify that all the WEP settings
in the handset match those in
the APs.

•

Incorrect Security
settings

Verify that all the Security
setting in the AP.

No Net Found
xxxxxxxxxxxx yy

x...x = AP MAC address
yy = AP signal strength
Handset cannot find a suitable
AP; displays the MAC address
and signal strength of the best
nonsuitable AP found.

Check the AP and handset
network settings, such as
ESSID, (for the WLAN
Handsets 2210/ 2211/2212),
SSID (for WLAN Handsets
6120/6140), Security, Reg.
domain and Tx power.
Ensure that the APs
are configured per the
Configuration Note.
Try Site Survey mode to
determine a more specific
cause.

No PBX Response

The wireless handset tried to
send a message to the Call
Server and failed to get a
response.

Verify the Call Server is
operational and connected to
the network.

No Proposal

The handset and the VPN
server cannot agree on a set of
configuration parameters.

Check that the Diffie-Hellman
group, phase 1 and phase 2
hashes, and the encryption
algorithms configured on the
handset are acceptable to the
VPN server.

No Reg Domain

Regulatory Domain not set

Configure the Regulatory
Domain of the handset.

No SVP IP

The wireless handset is
configured for static IP (as
opposed to use DHCP) and
no valid WLAN IP Telephony
Manager 2245 address is
entered.

Enter a valid WLAN IP
Telephony Manager 2245 IP
address in the wireless handset
configuration setting or change
to use DHCP.

Nortel Communication Server 1000

WLAN IP Telephony Installation and Commissioning

NN43001-504

01.02

Standard

Release 5.0

15 June 2007