Cd-rw/dvd drive problems, General problems, Cd-rw/dvd – Lenovo 3797 User Manual
Page 146: Drive, Problems, General
CD-RW/DVD
drive
problems
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
parts
listing
in
the
Hardware
Maintenance
Manual
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
The
CD-RW/DVD
drive
is
not
recognized.
1.
Make
sure
that:
v
The
IDE
channel
to
which
the
CD-RW/DVD
drive
is
attached
(primary)
is
enabled
in
the
Configuration/Setup
Utility
program.
v
All
cables
and
jumpers
are
installed
correctly.
v
The
signal
cable
and
connector
are
not
damaged
and
the
connector
pins
are
not
bent.
v
All
damaged
parts
are
repaired
or
replaced.
v
The
correct
device
driver
is
installed
for
the
CD-RW/DVD
drive.
2.
Run
the
CD-RW/DVD
drive
diagnostic
programs.
3.
Reseat
the
following
components:
a.
CD-RW/DVD
drive
b.
IDE/Ultrabay
Enhanced
(UBE)
interposer
card
cable
4.
Replace
the
components
listed
in
step
one
at
a
time,
in
the
order
shown,
restarting
the
server
each
time.
The
CD-RW/DVD
drive
is
not
working
correctly.
1.
Clean
the
CD
or
DVD.
2.
Run
the
CD-RW/DVD
drive
diagnostic
programs.
3.
Check
the
connector
and
signal
cable
for
bent
pins
or
damage.
4.
Replace
any
damaged
parts.
5.
Reseat
the
CD-RW/DVD
drive.
6.
Replace
the
CD-RW/DVD
drive.
The
CD-RW/DVD
drive
tray
is
not
working.
1.
Make
sure
that
the
server
is
turned
on.
2.
Insert
the
end
of
a
straightened
paper
clip
into
the
manual
tray-release
opening.
3.
Reseat
the
CD-RW/DVD
drive.
4.
Replace
the
CD-RW/DVD
drive.
General
problems
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
parts
listing
in
the
Hardware
Maintenance
Manual
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
A
cover
lock
is
broken,
an
LED
is
not
working,
or
a
similar
problem
has
occurred.
If
the
part
is
a
CRU,
replace
it.
If
the
part
is
a
FRU,
the
part
must
be
replaced
by
a
trained
service
technician.
130
ThinkServer
RD220
Types
3729,
3779,
3797,
and
3798:
Installation
and
User
Guide