Siemens HIPATH 1190 - Manual (Page 75)

Functions used for Receiving Calls
75
Step by step
> :
Select and press to confirm.
The ringing signal for all groups is enabled/disabled.
Available/Unavailable Agent for a UCD Group
Enables an Agent to start receiving calls within a group
or to stay away from the group, for example, in the
event of a meeting.
Available/Unavailable Agent
> : Select and press to confirm.
or
> :
or
or Enter the code to become available or unavailable in the
UCD Group.
or
Press the " UCD GP AVAIL/UNAV" key
UCD Agent in Service/Out of Service
It allows an Agent to resume receiving calls in a group
once he/she is available again.
Or it prevents an Agent from receiving calls within a
group when he/she is busy with a request, such as a
customer’s inquiry.
Agent In Service/Out of Service
> : Select and press to confirm.
or
> :
or
or Enter the code to switch the state to In Service or Out
of Service.
or
Press the "IN SERVICE/OUT OF SERVICE" key.
or
UCDGRP. ON/OFF?
AVAILABLE?
NOT AVAILABLE?
0 * 4 2 0 # 4 2
GP AVAIL/GP UNAV UCD
WORK ON ?
WORK OFF ?
0 * 4 3 0 # 4 3
IN SERVICE / OUT OF SERVICE
IN SERVICE / OUT OF SERVICE
oi.book Seite 75 Mittwoch, 16. August 2006 8:41 08