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Recovering a call on hold, Cost code, Recovering a call on hold cost code – Siemens HIPATH 1190 User Manual

Page 50

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Step by step

Features used during Call

50

Recovering a Call on Hold

This feature allows to recover a call that was placed on

hold for consultation when the consultation destination

is busy or there is no answer.
Once the call is resumed the destination is disconnect-

ed.
Required: A consultation or transfer was completed

and the destination is busy or does not answer.

>

:

Select and press to confirm.

or

Enter the code for returning to the first call.

Wait to return. Proceed with the conversation.

Cost Code

1

External calls can be assigned Cost Codes which pro-

vide more control over telephony costs. A Cost Code is

set using a sequence of up to 10 random digits (0...9).

For example, the number of a lawsuit. This information

will appear in the call detail report ticket. For System

Telephones this feature is selected before or during a

call, using the menu, a cost code or a programmable

key.
Required: Cost codes were specified.
Press this key.

>

:

Select and press to confirm.

or

Enter the Cost Code.

or

Press the "COST CODE" key.

Enter the Cost Code (a sequence of up to 10 digits from

0 to 9).

Finalize the sequence of digits.

Enter the external number you want to call.
Wait for the call to be answered. Initiate conversation.

RETURN TO HELD CALL?

0

*

[1] This information may or may not appear on the billing ticket (see

Programming Manual - Call Detail Report Manager - Cost Code for
Ticket)

Service Menu

*60=ACCOUNT CODE?

0

*

6

COST CODE

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oi.book Seite 50 Mittwoch, 16. August 2006 8:41 08