Recovering a call on hold, Cost code, Recovering a call on hold cost code – Siemens HIPATH 1190 User Manual
Page 50
Step by step
Features used during Call
50
Recovering a Call on Hold
This feature allows to recover a call that was placed on
hold for consultation when the consultation destination
is busy or there is no answer.
Once the call is resumed the destination is disconnect-
ed.
Required: A consultation or transfer was completed
and the destination is busy or does not answer.
>
:
Select and press to confirm.
or
Enter the code for returning to the first call.
Wait to return. Proceed with the conversation.
Cost Code
1
External calls can be assigned Cost Codes which pro-
vide more control over telephony costs. A Cost Code is
set using a sequence of up to 10 random digits (0...9).
For example, the number of a lawsuit. This information
will appear in the call detail report ticket. For System
Telephones this feature is selected before or during a
call, using the menu, a cost code or a programmable
key.
Required: Cost codes were specified.
Press this key.
>
:
Select and press to confirm.
or
Enter the Cost Code.
or
Press the "COST CODE" key.
Enter the Cost Code (a sequence of up to 10 digits from
0 to 9).
Finalize the sequence of digits.
Enter the external number you want to call.
Wait for the call to be answered. Initiate conversation.
RETURN TO HELD CALL?
0
*
[1] This information may or may not appear on the billing ticket (see
Programming Manual - Call Detail Report Manager - Cost Code for
Ticket)
Service Menu
*60=ACCOUNT CODE?
0
*
6
COST CODE
#
oi.book Seite 50 Mittwoch, 16. August 2006 8:41 08