Siemens HIPATH 1190 - Manual (Page 73)

Functions used for Receiving Calls
73
Step by step
UCD Subscriber Groups
1
Each UCD (Uniform Call Distribution) Subscriber Group
is formed by a maximum of 32 extensions. These exten-
sions are assigned to answer calls destined to a specific
number that identifies the group.
The users of these extensions are called Agents.
Calling a UCD Group
Enter the UCD group number.
• to = UCD Group
Wait for the call to be answered. Initiate conversation.
UCD Group Login/Logout
2
Allows an Agent, at anytime, to enter a group to which
he/she belongs.
Group Login/Logout
> : Select and press to confirm.
or
> :
or
or Enter the code to login or logout of the UCD group.
or
Press the "UCD GP LOGON/LOGOF" key.
or
[1] Internal or external calls to a UCD Subscriber Group are routed to
the extension that has been free the longest. Calls made to a spe-
cific extension do not affect the way calls are distributed.
Login/Logout, Available/Unavailable, and Processing Later activity
is recorded for statistical purposes only. For more details see Pro-
gramming an Extension - UCD Subscriber Group in the Program-
ming Manual.
UCD Subscriber Groups are used for Voice Mail functions.
9 0 7 9 9 7
[2] Once an Agent is connected (logged in) to a group, the Agent will
be automatically disconnected (logged out) from the previous
group.
When a UCD Agent activates Call Forwarding, the Agent is auto-
matically logged out of the group. When the Agent is logged into
the group, Call Forwarding is deactivated. When a UCD Agent ac-
tivates Call Forwarding - No Answer, the Agent’s status becomes
Unavailable.
When the status is Available, Call Forwarding is deactivated.
Deactivating Call Forwarding does not affect the UCD Agent sta-
tus.
LOG ON?
LOG OFF?
0 * 4 1 0 # 4 1
GP LOGON/GP LOGOFF
GP LOGON/GP LOGOFF
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