Technical support, Hp contact information, Before you contact hp – HP ProLiant DL100 Series Server DL100 Series User Manual
Page 96: Customer self repair, Ge 96)
Technical support
HP contact information
For the name of the nearest HP authorized reseller:
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See the Contact HP worldwide (in English) webpage
().
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage
(). To contact HP by phone:
o
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website).
•
In other locations, see the Contact HP worldwide (in English) webpage
().
r
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el
Customer Self Repair
CSR
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uest HP to replace these
parts, you will be charged for the travel and labor costs of this service.
Before you contact HP
Be sure to have the following information available before you call HP:
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Technical support registration number (if applicable)
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Product serial number
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Product model name and number
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Product identification numbe
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Applicable error messages
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Add-on boards or hardware
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Third-party hardware or software
Operating system type and revision lev
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP
service providers or service partners) identifies that the repair can be accomplished by the use of a
part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:
Mandatory—Parts for which customer self repair is mandatory. If you req
Technical support 96