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Operating system information you need, Microsoft® operating systems, Ge 86) – HP ProLiant DL100 Series Server DL100 Series User Manual

Page 86

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o

Hardware configuration

o

Add-on boards

o

Monitor

o

Connected peripherals such as tape drives

are and software:

nd model

y

scribing the details of the problem, including recent changes to the system, the events

iated with the problem, and the steps needed to reproduce the problem.

dard about the server setup.

Operating system information you need

d for certain pieces of information. Be prepared to access

wing sections, based on operating system used.

Microsoft® operating systems

lle


(drwtsn32.log) if a user mode application, such as the Insight Agents, is having

rmation in text format

ers used

e

bsystem and file system information:

d size of partitions and logical drives

ogical drive

r

ft® Windows® Service Packs and Hotfixes installed

third-party hardware component installed, with the firmware revision

A list of all third-party hardw

o

Complete product name a

o

Complete company name

o

Product version

o

Driver version

An notes de
that triggered or are assoc
Notes on anything nonstan
Operating system information ("Operating system information you need" on page 86)

Depending on the problem, you may be aske

the information listed in the follo

Co ct the following information:

Whether the operating system was factory installed
Operating system version number

A current copy of the following files:

o

Boot.ini

o

Memory.dmp

o

Event logs

o

Dr. Watson log
a problem

o

IRQ and I/O address info

An updated Emergency Repair Diskette
If HP drivers are installed:

o

Version of the driv

o

List of drivers

Th drive su

o

Number an

o

File system on each l

Cu rent level of Microso
A list of each

Troubleshooting 86