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HP SureStore 4215w User Manual

Page 94

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3-40

Operating the Library

Troubleshooting

An error message is received after
bulk loading tape cartridges.

Verify that cartridges are inserted into the magazine in the
correct orientation. (See “Loading Tape Cartridges Into
the Library” on page 3-15
.)

Verify that the correct tape type is used. (See “Choosing
Tape Cartridges” on page 2-3
.)

If the light bar on the display panel is orange, cycle power to
the library and try to load the magazine again when the drive
numbers and status indicators are displayed. (See the
caution note at the end of this table.)

If

SECURITY

ENABLED

displays, a security option has

been set that prevents cartridges from being loaded into or
removed from the library. See “Setting Configuration
Options” on page 3-25.

If

TRANSPORT

FULL

displays, the cartridge transport

mechanism already contains a tape cartridge. Refer to the
host documentation or call a service representative to
remove the cartridge from the transport.

If a

LOAD

ERROR

or

FAILED

message still displays, this

could indicate a library failure; call a service representative
for assistance.

Changed drive address but the new
address is not recognized.

Try rebooting the host computer. Some computers require this
for the new address to be recognized. (See the caution note at
the end of this table.)

Cannot remember the administration
menu password.

First, try the default password (000-000-000). If the default is
not accepted, call a service representative for assistance.

Attempted to open the front access
door, but a

RESERVED

message

displays.

The host may have reserved an element and must unreserve
it. Refer to the host system documentation to unreserve a
tape.

A security configuration was set to prevent cartridge
removal. See

SECURE

ON/OFF

in the list of configurations

found in “Setting Configuration Options” on page 3-25.

Started a test and need to stop.

Press

CANCEL

. The current test loop continues until finished,

then the test stops.

Problem

What to do