Brother ADS-3100 High-Speed Desktop Color Scanner for Home & Small Offices - Manual (Page 192)

Difficulties Cause Suggestions
Cannot scan a long
document. Long Paper is not selected for the
document size. Select Long Paper for the document size. To select
Long Paper when scanning from the machine’s
Control Panel, use the following settings:
•
2-sided Scan : Off
• Color Setting : Other than Auto
• Resolution : Lower than 300 dpi
• Skip Blank Page : Off
Then, you can select Long Paper for the document
size.
A multifeed occurs. The document is not loaded correctly. Load your document correctly, and then try again.
The document was curled. Straighten the curled document and scan again.
Cannot scan. Secure Function Lock is on.
(ADS-3300W) Contact your administrator to check your Secure
Function Lock settings.
See
Related Information : Use Secure Function
Lock 3.0 .
The Pull Scan option in the Scan
from PC menu in Web Based
Management is disabled.
(ADS-3300W)
Enable the Pull Scan option.
Cannot scan to a
computer from the
machine. • Scanning application (for example,
Brother iPrint&Scan) is not
installed on the computer.
• The settings are not configured
within the scanning application (for
example, Brother iPrint&Scan).
• Install a scanning application (for example,
Brother iPrint&Scan).
• Configure the settings using a scanning
application (for example, Brother iPrint&Scan).
Auto Start Scan
does not start.
(ADS-3300W)
The settings for Auto Start Scan
(Shortcut 21) are incorrect.
Confirm the settings for Auto Start Scan
(Shortcut 21).
Cannot Scan to
Workflow from the
machine.
(ADS-3300W) The Scan to Workflow settings are not
configured within Brother iPrint&Scan
(for Windows and Mac). Configure the settings using Brother iPrint&Scan
(for Windows and Mac).
See
Related Information : Configure Scan to
Workflow Settings Using Brother iPrint&Scan .
Software Difficulties
Difficulties Cause Suggestions
Cannot save the settings
in Remote Setup or Web
Based Management. The machine is processing. Wait until the machine finishes processing, and
then try again.
Cannot start Remote
Setup. The machine is turned off. Turn on the machine, and then try again.
The machine is not connected to your
computer. Connect the machine to your computer, and then
try again.
An error is occurring. Clear all errors, check the status is Ready on
Remote Setup and then try again.
The machine is scanning. Wait until scanning has finished and try again.
The machine is being configured from
the machine’s Control Panel.
(ADS-3300W) Stop configuring the machine from the Control
Panel.
A USB flash drive is inserted into the
machine. Remove the USB flash drive.
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