Error and maintenance messages – Brother ADS-3100 High-Speed Desktop Color Scanner for Home & Small Offices User Manual
Page 182
> Error and Maintenance Messages
Error and Maintenance Messages
Related Models
: ADS-3300W
As with any sophisticated office product, errors may occur and supply items must be replaced eventually. If this
happens, your machine identifies the error or required routine maintenance and displays the appropriate
message. The most common error and maintenance messages are shown in the table below.
You can correct most errors and clear routine maintenance messages yourself. If you need further information,
go to your model's
FAQs & Troubleshooting
Error Message
Cause
Action
Access Denied
Secure Function Lock is On.
Contact your administrator to check your
Secure Function Lock settings.
See
Related Information
:
Use Secure
Function Lock 3.0
.
Check Connection
The machine is not connected to the
network.
Check the network connection.
The computer and machine are not
connected using a USB cable.
Connect the USB cable. If a USB flash
drive is inserted into the machine, remove
it.
Connection Failed
The machine could not connect to the
network.
Check the following:
•
The PIN is correct.
•
You did not press the WPS button on
more than one wireless access point/
router.
•
The wireless access point/router is
turned on.
•
Restart the machine and the wireless
access point/router.
Document Jam
•
The Paper Guides are not set to the
correct document size.
•
The settings are not appropriate for
your document.
•
Paper dust has accumulated on the
surface of the Pick Up Roller or Brake
Roller.
•
The document was curled.
•
The Extendable Output Tray is not set
to the correct length.
Clear the document jam, and then do the
following:
•
Gently adjust the Paper Guides to fit
the width of your document. When
Scan Size is set to Auto and you are
scanning a document that contains
multiple page sizes, insert narrow
pages straight and as close to the
center of the machine as possible. If
the document does not feed straight,
use the Continuous Scan option.
•
Confirm the settings.
See
Related Information
:
Document
Jam
.
•
Clean the Pick Up Roller and Brake
Roller.
See
Related Information
:
Clean the
Scanner and Rollers
.
•
Straighten the curled document and
scan again.
•
Set the Extendable Output Tray to the
correct length.
Incorrect PIN
The PIN Number entered in Secure
Function Lock was incorrect.
Enter the correct PIN Number. Contact
your administrator to check your Secure
Function Lock settings.
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