ProSoft Technology PLX81-EIP-61850 - Manual (Page 127)

PLX8x-EIP-61850 ♦ Communication Gateway Support, Service and Warranty
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IEC 61850 Client User Manual
ProSoft Technology, Inc. Page 127 of 167
July 2, 2015
6 Support, Service and Warranty
In This Chapter
 Contacting Technical Support ............................................................. 127
 Warranty Information ........................................................................... 128
6.1 Contacting Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or Fieldbus devices interfaced to the
module
Note: For technical support calls within the United States, ProSoft’s 24/7 after-
hours phone support is available for urgent plant-down issues. Detailed contact
information for all our worldwide locations is available on the following page.