SMA SUNNY HOME MANAGER User Manual
Page 126
15 Troubleshooting
SMA Solar Technology AG
126
HoMan_Portal-BA-en-17
User Manual
Message in the system
logbook:
EM device not found: SEMP,
name:
or
EM device not found:
Miele@home, name:
The device could not be found by the Sunny Home Manager.
Corrective measures:
• Restart the device (see manual of the device).
One or more devices are not correctly configured in the gateway
or for the smart grid.
Corrective measures:
• Configure the device for its gateway (see manual of the
gateway).
• Configure the device for the smart grid (see manual of the
respective device).
Message in the system
logbook:
Communication with the EM
gateway disturbed: SEMP,
name:
or
Communication with the EM
gateway disturbed:
Miele@home, name:
The gateway is not connected to the local network.
Corrective measures:
• Check whether all network cable plugs are inserted and
locked.
The gateway is not communicating correctly with the Sunny Home
Manager
Corrective measures:
• Restart the gateway (see manual of the gateway).
The gateway is not connected to the local network.
Corrective measures:
• Check whether all network cable plugs are inserted and
locked.
The device is not communicating correctly with its gateway.
Corrective measures:
• Check whether the communication between the device and
the gateway is working. The device might be outside the
range of its gateway (e.g. with power-line communication).
• Restart the gateway (see manual of the gateway).
• Restart the device (see manual of the device).
Problem
Cause and corrective measures