SMA SUNNY HOME MANAGER - Manual (Page 125)

SMA Solar Technology AG 15 Troubleshooting
User Manual HoMan_Portal-BA-en-17 125
Miele@home Devices / Smart Appliances
Problem Cause and corrective measures
Message in the system
logbook:
EM gateway not found:
SEMP, name:
or
EM gateway not found:
Miele@home, name: The gateway is not connected to the local network.
Corrective measures:
• Check whether all network cable plugs are inserted and
locked.
The voltage supply of the gateway is faulty.
Corrective measures:
• Check whether the power plug of the gateway is plugged
into the outlet.
The gateway could not be found by the Sunny Home Manager.
Corrective measures:
• Restart the gateway (see manual of the gateway).
The Sunny Home Manager and the gateway are located in
different local networks.
Corrective measures:
• Connect the gateway and the Sunny Home Manager to the
same network switch/router.
The Sunny Home Manager and the gateway are configured for
different IP subnets.
Corrective measures:
• If your router supports DHCP, configure the
Sunny Home Manager (default setting) and the gateway to
DHCP (see manual of the gateway).
• If your router does not support DHCP, manually assign IP
addresses in the same subnet for the Sunny Home Manager
and the gateway (see manual of the respective device).
Message in the system
logbook:
EM device not found: SEMP,
name:
or
EM device not found:
Miele@home, name: The voltage supply of the device is faulty.
Corrective measures:
• Check whether the power plug of the device is plugged into
the outlet.
The device is not connected to its gateway.
Corrective measures:
• Check whether the communication between the device and
the gateway is working. The device might be outside the
range of its gateway (e.g. with power-line communication).