SMA SUNNY HOME MANAGER User Manual
Page 120
15 Troubleshooting
SMA Solar Technology AG
120
HoMan_Portal-BA-en-17
User Manual
Sunny Portal is not showing any
weather forecast in the diagram
Forecast and recommended
action.
It can take up to 24 hours after the Sunny Home Manager has
been initially registered in Sunny Portal until the weather forecast
is displayed.
Corrective measures:
• After 24 hours, check again to see whether the weather
forecast is displayed.
• If after 24 hours there is still no weather forecast displayed,
contact the SMA Service Line.
The animated graphic on the
Current status and Forecast
page is not displaying any
current data.
The reception of current data from the Sunny Home Manager is
only possible if the data request interval is set to Automatic.
Corrective measures:
• Set the data request interval to Automatic (see Section 8.7
"Setting the Data Request Interval", page 56).
It is possible that no PV production meter is connected to the
Sunny Home Manager and that too many data capture devices
are simultaneously accessing the devices of your PV system
(e.g. Sunny Beam and several computers with Sunny Explorer).
Corrective measures:
• Ensure that, apart from the Sunny Home Manager,
a maximum of two other data capture devices are accessing
your PV system at any one time.
No data is displayed on the
Current tab on the Load
balance and control page.
Too many data capture devices (e.g. Sunny Beam and several
computers with Sunny Explorer) may be simultaneously accessing
the devices of your PV system.
Corrective measures:
• Ensure that, apart from the Sunny Home Manager,
a maximum of two other data capture devices are accessing
your PV system at any one time
No data is displayed on the
Current tab on the Energy
balance page.
It is possible that no PV production meter is connected to the
Sunny Home Manager and that too many data capture devices
(e.g. Sunny Beam and several computers with Sunny Explorer)
are simultaneously accessing the devices of your PV system.
Corrective measures:
• Ensure that, apart from the Sunny Home Manager, a
maximum of two other data capture devices are accessing
your PV system at any one time.
Problem
Cause and corrective measures