SMA SUNNY HOME MANAGER User Manual
Page 118
15 Troubleshooting
SMA Solar Technology AG
118
HoMan_Portal-BA-en-17
User Manual
Incomplete / Outdated / Faulty Data on the User Interface
Problem
Cause and corrective measures
The Energy balance page is
not displayed.
The Energy balance page is only displayed if at least
one purchased electricity meter or one feed-in meter is connected
to the Sunny Home Manager and configured.
Corrective measures:
• Connect at least one purchased electricity meter or one
feed-in meter to the Sunny Home Manager, and configure
(see the installation manual of the Sunny Home Manager).
On the pages Energy balance
and Load balance and
control, the Current tab is not
displayed.
The tab is only displayed if the data request interval is set to
Automatic.
Corrective measures:
• Set the data request interval to Automatic (see Section 8.7
"Setting the Data Request Interval", page 56).
The diagrams are empty or
incomplete.
No energy meters or not all energy meters are connected to the
Sunny Home Manager or they are not configured.
Corrective measures:
• Connect the energy meters to the Sunny Home Manager
and configure them (see the installation manual of the
Sunny Home Manager).
Sunny Portal cannot receive any data from the
Sunny Home Manager.
Corrective measures:
• Ensure that the connection between the
Sunny Home Manager and Sunny Portal is established
(see the installation manual of the Sunny Home Manager).