Grass Valley K2 Media Client Service Manual v.3.3 - Manual (Page 93)

June 25, 2009 K2 Media Client Service Manual 93
Chapter
4
Troubleshooting problems
If you think there is something wrong (broken) with your K2 client system, go
through the following preliminary steps:
• “Step 1: Check configurations” on page 94
• “Step 2: Check connections and external equipment” on page 94
• “Step 3: Check system status messages” on page 94
• “Step 4: Identify problems using the startup sequence” on page 94
Then use the following topics to troubleshoot specific problem areas:
• “Shutdown/restart problems” on page 99
• “Checking external equipment” on page 100
• “Power connection sequence” on page 101
• “Motherboard/BIOS startup” on page 101
• “Windows startup” on page 101
• “K2 Media Client system startup” on page 102
• “Thermal problems” on page 103
• “Codec board problems” on page 103
• “Power supply problems” on page 103
• “CD drive problems” on page 104
• “Video problems” on page 105
• “Audio problems” on page 106
• “Timecode problems” on page 107
• “Operational problems” on page 108
• “System problems” on page 109
• “Storage problems” on page 110
• “Network, transfer, and streaming problems” on page 113