Grass Valley K2 Media Client Service Manual v.3.3 - Manual (Page 6)

6 K2 Media Client Service Manual June 25, 2009
Contents
Set power management settings ........................................................................ 68
Configuring Event Viewer........................................................................................ 68
Checking services ................................................................................................... 69
Services on a stand-alone storage K2 Media Client .......................................... 70
Services on an shared storage K2 Media Client ................................................ 71
Checking pre-installed software .............................................................................. 72
K2 Media Client pre-installed software ............................................................... 72
Grass Valley Control Point PC pre-installed software ........................................ 73
Configuring NVRAM ................................................................................................ 73
Making motherboard CMOS settings ...................................................................... 76
Type I motherboard CMOS settings ................................................................... 76
Type II motherboard CMOS settings .................................................................. 76
Type III motherboard CMOS settings for systems with SCSI controller adapter 77
Type III motherboard CMOS settings for systems without SCSI controller adapter78
Rescanning PCI slots .............................................................................................. 79
Using recovery disk images .................................................................................... 79
About the recovery disk image process ............................................................. 80
Creating a recovery disk image for storing on E: ............................................... 81
Creating a recovery disk image CD set .............................................................. 83
Restoring from a system-specific recovery disk image on E: ............................. 84
Restoring from the generic recovery disk image on E:....................................... 85
Restoring from a recovery disk image CD set .................................................... 88
Activating the Windows operating system .......................................................... 90
Installing the Fibre Channel card driver .................................................................. 90
Replacing a K2 Media Client ................................................................................... 92
Chapter 4 Troubleshooting problems
Step 1: Check configurations .................................................................................. 94
Step 2: Check connections and external equipment ............................................... 94
Step 3: Check system status messages ................................................................. 94
Step 4: Identify problems using the startup sequence ............................................ 94
Motherboard BIOS startup information ................................................................... 97
RAID controller BIOS startup information ............................................................... 98
Startup screen for systems with SCSI controller adapter ................................... 98
Startup screen for systems without SCSI controller adapter .............................. 98
Motherboard BIOS startup summary screen........................................................... 99
Shutdown/restart problems ..................................................................................... 99
Checking external equipment.................................................................................. 100
VGA display problems ........................................................................................ 100
Keyboard problems ............................................................................................ 100
Mouse problems ................................................................................................. 100
Power connection sequence ................................................................................... 101
Motherboard/BIOS startup ...................................................................................... 101
Windows startup...................................................................................................... 101
K2 Media Client system startup .............................................................................. 102
Thermal problems ................................................................................................... 103
Codec board problems ............................................................................................ 103
Power supply problems ........................................................................................... 103
CD drive problems .................................................................................................. 104
Video problems ....................................................................................................... 105
Audio problems ....................................................................................................... 106
Timecode problems................................................................................................. 107
Operational problems .............................................................................................. 108
System problems .................................................................................................... 109
Storage problems .................................................................................................... 110
Media File System problems .............................................................................. 110
Media disk problems .......................................................................................... 110