Grass Valley K2 Media Client Service Manual v.3.3 - Manual (Page 51)

June 25, 2009 K2 Media Client Service Manual 51
Chapter
3
Service Procedures
Topics in this section include the following:
• “Exporting log files” on page 51
• “Replacing a RAID 0 drive” on page 53
• “Replacing a RAID 1 drive” on page 53
• “Using the Adaptec Storage Manager to identify a failed drive” on page 54
• “Configuring Event Viewer” on page 68
• “Checking services” on page 69
• “Checking pre-installed software” on page 72
• “Configuring NVRAM” on page 73
• “Making motherboard CMOS settings” on page 76
• “Rescanning PCI slots” on page 79
• “Using recovery disk images” on page 79
• “Installing the Fibre Channel card driver” on page 90
• “Replacing a K2 Media Client” on page 92
Exporting log files
The procedures in this section describe how to export log files from the K2 Media
Client. The log files can include the following:
• All applications messages
• The Windows Event Log
• Logs from the media database.
• Dr. Watson messages.
The exported log files are combined in a ZIP file. The ZIP file can be sent to Grass
Valley product support where they can analyze the logs to determine the operational
status of your K2 Media Client.
NOTE: ExportLog does not export StatusPane messages. To capture StatusPane
messages, refer to the
“Copying StatusPane messages to the clip board” on page 50 .
Use one of the following procedures to export the logs.
Exporting log files from AppCenter workstation
1. In AppCenter workstation click System | Export Log . The Export Log dialog box
opens.
2. Click the Logs tab.