Grass Valley Aurora Playout v.6.5 - Manual (Page 9)

Grass Valley Product Support
To get technical assistance, check on the status of a question, or to report a new issuse,
contact Grass Valley Product Support via e-mail, the Web, or by phone or fax.
Web Technical Support
To access support information on the Web, visit the product support Web page on the
Grass Valley Web site. You can download software or find solutions to problems by
searching our Frequently Asked Questions (FAQ) database.
World Wide Web: http://www.thomsongrassvalley.com/support/
Technical Support E-mail Address: [email protected]
Telephone Support
Use the following information to contact Product Support by phone.
International Support Centers
Our international support centers are available 24 hours a day, 7 days a week.
In country Toll free Support Center
+33 1 48 25 20 20 +800 80 80 20 20 France
+1 530 478 4148 +1 800 547 8949 United States
Authorized Local Support Representative
A local support representative may be available in your country. To locate a support
center during normal local business hours, refer to the following list. This list is
regularly updated on the website for Thomson Grass Valley Product Support
( http://www.thomsongrassvalley.com/support/contact/phone/ ).
After–hours local phone support is also available for warranty and contract customers.
Telephone County Region
+861 066 0159 450 China Asia
+852 2531 3058 Hong Kong, Taiwan, Korea,
Macau
+81 3 5484 6868 Japan
+603 7805 3884 Southeast Asia - Malaysia
+65 6379 1313 Southeast Asia - Singapore
19 November 2008 Aurora Playout User Guide 9