E-mail, Internet, Returning a unit to verilink – Verilink FrameStart FSM (34-00299.E) Product Manual User Manual
Page 11
P r e f a c e
xi
You can request sales and marketing information or pose a technical support
question about your Verilink product by contacting us at the e-mail addresses
provided below. Verilink will respond to e-mailed requests for support during
regular business hours (8–5 CST, Monday–Friday).
•
Sales and Marketing: [email protected]
•
Technical Support:
Internet
Visit Verilink’s Web site to access the latest Verilink product information,
technical publications, news releases, contact information, and more:
http://www.verilink.com
If this reference manual is revised to reflect code changes or other updates,
the most recent version will be posted to the Verilink Web site.
Returning a Unit to Verilink
If for any reason you must return your Verilink product, it must be returned
with the shipping prepaid, and packaged to the best commercial standard for
electronic equipment. Verilink will pay shipping charges for delivery on
return. You are responsible for mode and cost of shipment to Verilink.
You must have a Return Material Authorization (RMA) number marked on
the shipping package. To obtain an RMA number, call Customer Service at
800-926-0085, extension 2282 or 2232. Products sent to Verilink without
RMA numbers will be returned to the sender unopened, at the sender’s
expense.
When calling Verilink for an RMA number, please have the following
information available:
•
Model number and serial number for each unit
•
Reason for return and symptoms of problem
•
Purchase order number to cover charges for out-of-warranty items
•
Name and phone number of person we can contact if we have questions about
the unit(s)
The address for you to use when returning a unit to Verilink will be provided
when the RMA is issued. The standard delivery method for return shipments
is Standard Ground for domestic returns and International Economy for
international returns (unless otherwise specified).