QuickLabel Kiaro! - Manual (Page 52)

Introduction
36 Kiaro! User Guide
Media Specialists
QuickLabel offers the services of our highly trained label experts to advise you on
choosing the right label material and on designing label files for custom and special
label shapes.
Your personal Media Specialist is available to:
• Provide a point of contact for ongoing development of label materials that may be
required for unique labeling applications
• Advise you on expected usage so you can plan purchasing and manage your
inventory levels
• Advise you on our convenient blanket orders, which automate shipment of your
supplies to your location on dates you specify in advance
• Take your orders for labels and new label shapes
• Take your orders for printer supplies
QuickLabel Kiaro! Support
We provide factory-direct technical support for the Kiaro! label printer, including
ongoing maintenance, training, troubleshooting, and repair consultations. This
support service is a standard part of the One Year Warranty that comes with your
Kiaro! purchase.
We offer additional support in the form of an optional Customer Support Agreement,
which acts as an extended warranty for your Kiaro!. The Customer Support Agreement
provides for on-site visitation (as needed) and QuickSwap™ Repair and Replacement
Service.
Customer Support Agreements include:
• A Visit by a Service Technician - You are entitled to receive a service visit to your
facility. Upon your request, we will schedule a technician to come to your facility
within 5 business days.
These service visits are your opportunity to receive additional training in printer
operation and maintenance to your staff, to have questions addressed in-person,
and to iron out any production issues you might encounter. To get the most out of
each visit, we encourage you to prepare a list of topics you want to cover and share
it with us in advance.
Additional repair visits are available for a fee and are subject to travel expenses.
• QuickSwap™ - Under the QuickSwap™ Repair and Replacement Service, you
receive replacement or repair of any faulty system parts, excluding those damaged
by abuse or neglect, without cost.
Please note that the QuickSwap™ Service does not include printing supplies or
wear parts. Discounted pricing on these items is available through the BPO
Blanket Purchase Order Program.
• Unlimited Telephone Support - You receive free and unlimited technical support
by telephone. We guarantee that when you call our technical support line,
877-757-7310 in the USA, (see Contact Information for Factory Sales and Service in
the front of this manual for telephone numbers in other QuickLabel Systems