Metric Halo 2882 operating guide - Manual (Page 89)

Mobile I/O User’s Guide
81
Troubleshooting Guide
C OMPUTER D OES N OT S EE M OBILE I/O
If you attach Mobile I/O to your computer, and the computer is unable to
communicate with the Mobile I/O hardware there are five basic possibilities
for the source of the problem:
1. The Mobile I/O is not powered up
2. The Software is not installed properly
3. The FireWire bus did not reset correctly
4. The FireWire cable is bad
5. The FireWire hardware has been damaged
M OBILE I/O IS NOT POWERED UP
The first thing to check is that the Mobile I/O is, in fact, powered up.
If Mobile I/O is powered up and booted properly, the Power, Sample Rate,
and Locked front panel indicators will be illuminated. If these indicators are
not illuminated, the Mobile I/O is not powered properly or the unit’s firm-
ware has been corrupted. If you determine that you are powering Mobile I/O
properly and the indicators are not illuminated, you will need to contact
Metric Halo support.
If you are bus powering the Mobile I/O, there is a possibility that you have
overloaded the power rating of the power source. Please see the trouble-
shooting section “Not enough power on the bus” on page 90 for details on
troubleshooting this problem.
If the Mobile I/O is properly powered, then check the next possibility.
S OFTWARE I S N OT I NSTALLED P ROPERLY
In order for the computer to properly communicate with the Mobile I/O the
various components of the driver software need to be installed correctly. If
the software is not installed correctly, the communication between the com-
puter and Mobile I/O will fail in various ways: