Customer assistance – Measurement Computing WavePort rev.3.0 User Manual
Page 115
WavePort User’s Manual
09-29-00
Troubleshooting 8-5
Customer Assistance
To report problems and receive support, call or e-mail the manufacturer’s Applications department or visit
the web site.
When you contact us, please provide the following information so support personnel can help you most
efficiently:
• Hardware model numbers and software version numbers.
• Operating system, type of computer, and device information in the Windows control panel, such as
interrupts and address settings for our hardware and others.
• Results of tests, such as the Daq* Configuration control panel.
• Hardware setup and software configuration.
• Information on input signals, including voltage ranges, signal impedance ranges, noise content, and
common mode voltages.
All equipment returned to the manufacturer must have an RMA (Return Material Authorization) number.
You can obtain an RMA number by calling the Customer Service or Applications departments. When
returning the equipment, use the original shipping container (or equivalent) to prevent damage. Put the
RMA number on your shipping label to ensure that your shipment will be handled properly. After receiving
your equipment, we will fax a confirmation form that summarizes the charges (if applicable) and expected
return date.
IOtech can be reached by one of the following means:
Phone: (440) 439-4091
Fax:
(440) 439-4093
E-mail (Product Information/Sales):
Internet:
Mail:
IOtech, Inc.
z
25971 Cannon Road
z
Cleveland, Ohio 44146-1833