Warranty and product support – Fluke Biomedical TNT 12000 User Manual

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Warranty and Product Support

Fluke Biomedical, Radiation Management Services* products are warranted against

defects in material and workmanship.

• Instruments:

Warranted for one year from date of shipment. The warranty for instruments that
require calibration may be extended each year by the GCL Extended Warranty
Program.

• Phantoms:

Warranted for 6 months from date of shipment. The warranty excludes
disposable phantoms.

• CLEAR-Pb

: Warranted for 6 months from date of shipment against defects in material and

workmanship.

• Software:

Warranted for 90 days that it will perform substantially in accordance with its
documentation.

• Consumables: Not covered under warranty.

During the warranty period, Fluke Biomedical will, at its discretion, either repair or

replace the component or product that proves to be defective upon the company’s

examination. Repairs are limited to those components pertaining to functionality and not

cosmetic appearance.
The limited warranty becomes void if the product is disassembled, modified or repaired

by an unauthorized person or facility, or if the product’s functionality is impaired by

damage, abuse or failure to use and maintain the instrument according to the

manufacturer’s instructions.
To exercise this warranty, the owner must write or call a Fluke Biomedical customer

service representative to receive a Service Return Authorization (SRA). The owner must

send the product, transportation prepaid, to a specified service facility. Repairs will then

be made, and the product will be returned to the owner with transportation (normal,

service) prepaid. Repaired or replaced products are warranted for the balance of the

warranty period. For products not covered by warranty, the part repaired has a warranty

of 90 days.
Warranty Limitations: There are no warranties expressed or implied, including without

limitation any implied warranty of merchantability of fitness, which extend beyond that

discretion of the face hereof. This express warranty excludes coverage of and does not

provide relief for incidental or consequential damages of any kind or nature, including

but not limited to loss of use, loss of sales or inconvenience. This exclusive remedy of the

purchaser is limited to repair, recalibration or replacement of the instrument at the

Company’s discretion.

Disclaimer

Please Note: If an instrument is intended for the detection and measurement of ionizing

radiation, it should be used only by persons who have been trained in the appropriate

safety procedures to be followed in the presence of radiation and the proper

interpretation of the instrument’s readings. Instruction and precautions contained in the

manuals must be read before use and strictly followed. Failure to follow these

instructions and precautions may result in inaccurate readings and/or user hazard.

Battery and other preoperational checks should be performed prior to each use to assure