Contacting the technical support group, Transportation – EXFO FTB-8500 Series for FTB-500 User Manual
Page 460
Troubleshooting
446
FTB-8500 Series and FTB-8120NGE/8130NGE
Contacting the Technical Support Group
Contacting the Technical Support Group
To accelerate the process, please have information such as the name and
the serial number , as well as a description of your problem, close at hand.
Transportation
Maintain a temperature range within specifications when transporting the
unit. Transportation damage can occur from improper handling. The
following steps are recommended to minimize the possibility of damage:
Pack the unit in its original packing material when shipping.
Avoid high humidity or large temperature fluctuations.
Keep the unit out of direct sunlight.
Avoid unnecessary shocks and vibrations.
Technical Support Group
400 Godin Avenue
Quebec (Quebec) G1M 2K2
CANADA
1 866 683-0155 (USA and Canada)
Tel.: 1 418 683-5498
Fax: 1 418 683-9224