Access redray log files, Redray player operation guide – RED REDRAY PLAYER User Manual

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REDRAY PLAYER OPERATION GUIDE

955-0017, REV-D | 31

ACCESS REDRAY LOG FILES

If you need to contact a Bomb Squad representative or support representative about issues with your RE-

DRAY

, you may be asked to send in or attach a log file to a support ticket. To access the log file on the RE-

DRAY Player, follow the instructions below:
1. Navigate to the SETTINGS > SYSTEM INFORMATION menu.
2. Insert a blank USB 2.0 flash drive (formatted as MS-DOS FAT for Mac, or FAT32 for Windows) into the USB

port on the front panel of the REDRAY.

3. Select Upload System Log.
4. Select USB. The log file is loaded onto the connected USB flash drive.

You can now connect the USB 2.0 flash drive to your computer and acces the REDRAY log file.
NOTE: Other options available in the REDRAY menu are reserved for future use.

Upload System Log