Troubleshoot the redray, Trouble with redray setup, Trouble with 4k image – RED REDRAY PLAYER User Manual

Page 29: Trouble with loopback and compressed audio, Redray player operation guide

REDRAY PLAYER OPERATION GUIDE

955-0017, REV-D | 29

This chapter explains how to troubleshoot your REDRAY

Player. If you continue to experience issues after

troubleshooting, please file a support ticket at

TROUBLE WITH REDRAY SETUP

SYMPTOM
Having trouble with audio or video from your REDRAY Player.

POTENTIAL RESOLUTION
Ensure that you are using only HDMI 1.4 cables (also known as HDMI High Speed cables) to connect your

monitor(s) and audio receiver to the REDRAY.

TROUBLE WITH 4K IMAGE

SYMPTOM
The monitor is not displaying the 4K image properly, or only displaying one quadrant of the 4K image.

POTENTIAL RESOLUTIONS

Ensure that you’re display is 4K or UHD capable. Ensure that you are using the appropriate cabling con-

figuration to set up your 4K/UHD display. If you are setting up a display that uses four (4) individual 1080p

resolution panels to display the 4K media, ensure that you have properly cabled the REDRAY Player.

If using a 1080p monitor, ensure the HDMI 1.4 cable is plugged into the HDTV OUT port on the REDRAY.
NOTE: Refer to

, or the REDRAY QUICK-START GUIDE included in your

REDRAY shipment.

TROUBLE WITH LOOPBACK AND COMPRESSED AUDIO

SYMPTOM
The REDRAY freezes or begins functioning improperly while the Loopback setting is enabled.

POTENTIAL RESOLUTIONS

If the REDRAY freezes, cycle the power off and back on using the AC power switch on the rear panel. If the

problem persists, please file a support ticket at

Content that has been encoded with compressed audio may cause the REDRAY to freeze when the Loop-

back setting is enabled. If the problem persists, ensure that your .RED file is encoded with uncompressed

audio if you wish to play the content on loop.

TROUBLESHOOT

THE REDRAY