Trouble with media cards, Cannot upload movies, Cannot access red account – RED REDRAY PLAYER User Manual

Page 30: Cannot connect redcommand to the redray, Cannot play movie, Redray player operation guide

REDRAY PLAYER OPERATION GUIDE

955-0017, REV-D | 30

TROUBLE WITH MEDIA CARDS

SYMPTOM
The REDRAY Player does not recognize a USB 2.0 flash drive or SDHC card.

POTENTIAL RESOLUTION
Verify that the USB 2.0 flash drive or SDHC card is formatted as MS-DOS FAT (for Mac) or FAT32 (for Windows).

CANNOT UPLOAD MOVIES

SYMPTOM
A USB 2.0 flash drive or SDHC card is connected to the REDRAY, but it will not upload movies.

POTENTIAL RESOLUTION
If the REDRAY does not upload the movies that are on your USB flash drive or SDHC card, ensure that all of

your movies are in a folder called “Content”.

CANNOT ACCESS RED ACCOUNT

SYMPTOM
Cannot access your RED account, register your REDRAY, or install the RRencode Plugin.

POTENTIAL RESOLUTION
Contact your Bomb Squad representative to verify your information and retrieve your RED account information.

CANNOT CONNECT REDCOMMAND TO THE REDRAY

SYMPTOM
The REDcommand app does not connect or communicate with the REDRAY.

POTENTIAL RESOLUTION
Verify your IP address and network settings. If the problem persists reset your router and try again.

CANNOT PLAY MOVIE

SYMPTOM
Attempting to play the movie results as a full frame of yellow.

EXPLANATION
If you attempt to play a video encoded with HDCP (High-bandwidth Digital Content Protection), the output

video displays as a full frame of yellow. The REDRAY on-screen menus and test-patterns will continue to display

correctly, as those elements are not HDCP protected.

POTENTIAL RESOLUTION
If the video output is yellow, try encoding the video with HDCP disabled.