Troubleshooting, Warranty, Appendix a: safety information – Kontron CG1200 Carrier Grade Server User Manual
Page 5
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Kontron CG1200 Carrier Grade Server Installation and Maintenance Guide iv
6.3
Restoring BIOS Default Settings ............................................................................................. 85
6.4
Clearing the Password ........................................................................................................... 86
6.5
BMC Force Update Procedure ................................................................................................ 86
6.6
ME Force Update Procedure .................................................................................................. 87
7
Troubleshooting ............................................................................. 88
7.1
Resetting the System ............................................................................................................. 88
7.2
Problems Following Initial System Installation ......................................................................... 88
7.2.1
First Steps Checklist ................................................................................................ 88
7.3
Hardware Diagnostic Testing .................................................................................................. 89
7.3.1
Verifying Proper Operation of Key System Lights ..................................................... 89
7.3.2
Confirming the Operating System Load ................................................................... 89
7.4
Specific Problems and Corrective Actions ............................................................................... 89
7.4.1
Power Light does not Light ...................................................................................... 89
7.4.2
No Characters Appear on Screen ............................................................................ 90
7.4.3
Characters are Distorted or Incorrect ....................................................................... 90
7.4.4
System Cooling Fans do not Rotate Properly ........................................................... 90
7.4.5
Cannot Connect to a Server .................................................................................... 91
7.4.6
Diagnostics Pass but the Connection Fails .............................................................. 91
7.4.7
The (NIC) Controller Stopped Working When an Add-in Adapter was Installed ......... 91
7.4.8
The Add-in Adapter Stopped Working without Apparent Cause ................................ 91
7.4.9
System Boots When Installing a PCI Card ............................................................... 92
7.4.10
Problems with Newly Installed Application Software ........................................... 92
7.4.11
Problems with Application Software that Ran Correctly Earlier ............................ 92
7.4.12
Devices are not Recognized under Device Manager (Windows*OS) ................... 92
7.4.13
Hard Drive(s) are not Recognized ...................................................................... 92
7.5
Light-Guided Diagnostics........................................................................................................ 93
7.5.1
5 Volt Stand-by LED ................................................................................................ 93
7.5.2
DIMM Fault LEDs .................................................................................................... 93
7.5.3
System ID LED, System Status LED, and POST Code Diagnostic LED ................... 93
7.5.4
POST Error Beep Codes ......................................................................................... 95
8
Warranty ........................................................................................ 97
9
Appendix A: Safety Information ..................................................... 98
9.1
Emissions Disclaimer ............................................................................................................. 98
9.2
Intended Uses ........................................................................................................................ 98
9.2.1
If AC power supplies are installed: ........................................................................... 98