Dell Precision 670 - Manual (Page 155)

Solving Problems: Dell Precision Workstation 470 and 670 Computers User's Guide
file:///T|/htdocs/systems/ws670/EN/ug_en/solve.htm[3/20/2013 9:31:58 AM]
Test the keyboard — Connect a properly working keyboard to the computer, and try using the keyboard. If
the new keyboard works, the original keyboard is faulty.
Run the Dell Diagnostics
Check for software and hardware incompatibilities
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in
the Product Information Guide.
The computer does not start up
Check the Diagnostic Lights
Ensure that the power cable is firmly connected to the computer and to the electrical outlet
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off.
Then restart your computer.
A program stops responding
End the program —
Windows XP, Windows 2000
1. Press simultaneously.
2. Click Applications.
3. Click the program that is no longer responding.
4. Click End Task.
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
Check the software documentation — If necessary, uninstall and then reinstall the program.