Diode LED Wall Mount RGB Color Controller - Manual (Page 3)

IG051514-1.0
1.877.817.6028
www.DiodeLED.com
INSTALLATION GUIDE
®
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RGB WALL MOUNT COLOR CONTROLLER
Troubleshooting
Additional Resources
Prior to troubleshooting, ensure a compatible system is installed. Verify compatible fixtures, drivers, controls and additional components were
specified correctly.
Visit the online product page at www.DiodeLED.com for additional product specifications & warranty information.
• RGB Wall Mount Color Controller Specification Sheet
For full specifications.
• Voltage Drop Charts
Use to specify appropriate wire gauge for installation. Available at the ‘Tools & Resources’ page at www.DiodeLED.com.
QUESTIONS?
Visit www.DiodeLED.com or contact Customer Support at [email protected]
or 1.877.817.6028 Monday through Friday, 7:00am - 5:00pm PST.
Fixture does not illuminate
• Verify the system is wired correctly & ensure polarities are correct.
• Ensure the driver and fixture have the same voltage specifications (12V & 12V, or 24V & 24V).
Fixture is consistently flashing or flickering
• Ensure no more than a single RGB receiver is attached to each driver output.
• Verify a compatible constant voltage driver is installed.
• Ensure a compatible constant voltage dimmable fixture is installed.
Fixture is inconsistently flashing or flickering • Verify all connections are properly secured. Ensure all accessories are properly connected.
Fixture is slowly flashing
• Ensure driver is not overloaded. An overloaded driver will cause the internal auto-reset of the
driver to trip repeatedly.
Correct colors are not illuminating
• Verify the correct leads are connected to the correct terminals on the receiver.
• Ensure leads at opposing end of fixture are not crossed (if leads exist).
Remote(s) unresponsive
• Ensure the 4-digit unique ID on the remotes match the receiver.
• Replace the battery if necessary.
Shift in brightness/color of fixture array
• Verify the appropriate size wire gauge (AWG) has been installed. See the ‘Tools & Resources’
page at www.DiodeLED.com for Voltage Drop Charts.
• Ensure fixture length is not exceeding maximum run limit.
Driver is buzzing
• Verify the constant voltage driver is compatible with compatible with PWM controls. See
the driver specification sheet and check the ‘Dimmability’ specification.