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Care and use manual, B. troubleshooting questions, C. good practices – Waters iKey User Manual

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[ CARE AND USE MANUAL ]

iKey

Don’t assume the iKey is to blame:

Investigate cause of iKey failure;

Monitor backpressure;

Examine mobile phase age, bacterial contamination, mobile phase precipitation, etc.;

Examine sample quality;

Examine injection solvent strength.

Do not prepare excessive amounts of mobile phase:

To reduce the chances of mobile phase contamination or degradation, prepare enough mobile phase to last for 3–4 days.
Alternatively, store excess bulk quantities in a refrigerated environment.

b. Troubleshooting Questions

What is the age of your 100% aqueous mobile phase?

Is the mobile phase filtered through a 0.2 µm membrane?

Was the mobile phase prepared fresh or topped off?

Is the water source of adequate quality?

When was the last time the water system was serviced or was the bottle of water unopened?

Is bacterial growth a possibility?

If a neat standard is prepared in the initial mobile phase conditions and injected, are the problems still observed?

If the sample is additionally filtered/purified (i.e., SPE, filtration, etc.) is the problem still observed?

Has the quality of the samples changed over time?

c. Good Practices

Do not operate at pressures that exceed 10000 psi (690 bar).

Do not apply electrospray potential to the emitter for an extended period of time without mobile phase flow.

Do not immerse in liquid.

Do not touch any part of the iKey other than the handle.

Do not freeze.

Flush with acetonitrile and store at room temperature when not in use.

Use the iKey sheath to protect device when not in use.

Do not bend or pull the capillary connection tubing at the ionKey source coupling.

Avoid excess voltage (>4.0 kV) which can erode emitter over time.