Warranty policy – Atop Technology SE8502-M12 User Manual User Manual

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User manual Version 1.1
SE8502-M12 IP68 Serial Server

Warranty Policy

Warranty Conditions

Products supplied by Atop Technologies are covered in this warranty for sub-standard performance or defective
workmanship. The warranty is not, however, extended to goods damaged in the following circumstances:

(a) Excessive forces or impacts

(b) War or an Act of God: wind storm, fire, flood, electric shock, earthquake

(d) Replacement with unauthorized parts

RMA and Shipping Costs Reimbursement

Customers shall always obtain an authorized "RMA" number from Atop before shipping the goods to be repaired to

Atop. When in normal use, a sold product shall be replaced with a new one within 3 months after purchase. The

shipping cost from the customer to Atop will be reimbursed by Atop.

After 3 months and still within the warranty period, it is up to Atop whether to replace the unit with a new one;

normally, as long as a product is under warranty, all parts and labor are free of charge to the customers.

After the warranty period, the customer shall cover the cost for parts and labor.Three months after purchase, the

shipping cost from the customer to Atop will not be reimbursed, but the shipping cost from Atop to the customer will

be paid by Atop.

Limited Liability

Atop shall not be held responsible for any consequential losses from using Atop’s product.

Warranty Period

Industrial Serial to Ethernet Switch: 5 years

*Notes: Warranty coverage for Accessories such as power adapters and high-gain antenna is one year.

ATOP Customer Services and Supports

1. Please contact your local dealers or Atop Technical Support Center at the following numbers.

y +886-3-550-8137 (Atop Taiwan)
y +86-21-6495-6232 (Atop China)

2. Please report the defected problems via Atop’s Web site or E-mail account

Web Site:

, e-mail:

Web Site:

, e-mail: