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Email attachment won’t open – Apple iPad iOS 4.2 User Manual

Page 167

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Set up your email account directly on iPad instead of syncing it from iTunes. In

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Settings, choose “Mail, Contacts, Calendars,” tap Add Account, then enter your
account information. If iPad is unable to locate your service provider’s settings when
you enter your email address, go to support.apple.com/kb/HT1277 for help setting
up your account.
Turn iPad off, and then on again. Press and hold the Sleep/Wake button for a few

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seconds until a red slider appears, then drag the slider. Then press and hold the
Sleep/Wake button until the Apple logo appears.
If your iPad uses a cellular data network (iPad Wi-Fi + 3G only), turn off Wi-Fi so iPad

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Wi-Fi + 3G connects to the Internet through the cellular data network. In Settings,
choose Wi-Fi and turn off Wi-Fi.

For additional troubleshooting information, go to www.apple.com/support/ipad. If you
still can’t send email, you can call an Apple Expert (not available in all countries). For
information, go to www.apple.com/support/expert.

Email Attachment Won’t Open

iPad may not support the attachment file type. iPad supports the following types of
email attachments:

.doc

Microsoft Word

.docx

Microsoft Word (XML)

.htm

webpage

.html

webpage

.ics

Calendar item

.key

Keynote

.numbers

Numbers

.pages

Pages

.pdf

Preview, Adobe Acrobat

.ppt

Microsoft PowerPoint

.pptx

Microsoft PowerPoint (XML)

.rtf

Rich Text Format

.txt

text

.vcf

contact information

.xls

Microsoft Excel

.xlsx

Microsoft Excel (XML)

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Appendix B

Tips and Troubleshooting